Reducing Agent Desktop Complexity, As If by Magic
The OpenSpan Platform addresses a major challenge
almost all enterprises have when interacting with their customers – empowering their
employees with the best product and customer information to quickly and effectively
answer their requests. I interviewed
OpenSpan CEO Francis Carden about OpenSpan’s unique approach to application
integration, which is dramatically speeding and simplifying the work of linking
the often large and diverse set of applications and data sources contact center
agents need to help customers.
For background on OpenSpan Inc. and to
download the pod cast interview Click here