Checkout Joe’s Call Center Column on Fierce Markets

Building a community around the leading edges of customer contact -- the advanced strategies early-adopter companies are applying and the technologies and vendors they are working with - Outlaw Research is an independent provider of market research, analysis, and advice about the customer contact solutions and services.  Joe Outlaw, its President and Chief Analyst, brings his uniquely broad and deep analytical expertise and experience to each analysis, report, presentation, and inquiry. Hallmarks of Outlaw Research are: customer-focused and highly responsive, easy to do business with, low risk - based on a proven 4-step project methodology, and absolutely candid actionable advice.