Outlaw Research provides its end-use and vendor customers insightful analysis and absolutely candid actionable advice on leading-edge technologies and pre-emergent trends for customer contact in North America.

Typical of the strategic and tactical analysis projects for customer contact vendors which Outlaw Research regularly performs include:

· Target market and customer segmentation analysis

· Product, suite, and portfolio feature/functionality road map review

· Product and company competitive positioning analysis

· Go-to-market programs review

· Potential technology or go-to-market partnership compatibility/synergy analysis

· Pricing strategy analysis

Typical of the strategic and tactical analysis projects for customer contact end-use enterprises which Outlaw Research regularly performs includes:

· Customer contact needs analysis

· Contact center solutions Request For Proposal creation, vendor list development, RFP response analysis

· Vendor/product short list recommendations

Hallmarks of Outlaw Research are:

· Customer-focused and highly responsive

· Easy to do business with

· Low Risk - based on proven 4-step project methodology

· Go beyond the obvious to provide objective analysis based on broad and deep expertise and market experience

· Absolutely candid and actionable advice